BOOKING TERMS AND CONDITIONS
We strongly suggest you print and read these conditions before you proceed.
PROCEDURE, TRAVEL DOCUMENTS
Our experienced international dive travel consultants will discuss your inquiries and forward comprehensive quotations as directed by e-mail, fax, telephone, or mail. Your reservation is not confirmed until we receive the required deposit. After receipt of full payment you will be sent travel documents which describe the service(s) that have been arranged for you.
All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to provide our consultants with the correct information as required.
PAYMENTS
» Minimum deposit of 20% due at the time of booking.*
(For bookings under AUD 1500.00, full payment is due at the time of booking.)
» Full payment is due at the latest 30 days prior to commencement of earliest travel service. *
» Bookings received less than 30 days before trip commencement require full payment immediately.

* PLEASE NOTE: Some resorts and liveaboards request higher deposits and earlier final payment. Any special terms are listed on your invoice.
SERVICE FEES
» General: Our travel consultants provide their expert advice to plan and create your itinerary free of charge. For involved multi-destination itineraries you may be asked for a research fee of AUD 250.00 up front. This fee will be credited to your dive booking with us.
» Airfare: All online or published airfares incur a ticketing fee of AUD 25.00/person.
» Amendments: Any changes to reservations requested after the final payment due date incur an amendment fee of AUD 50.00/person.
» Credit cards: A 1% surcharge applies for all payments by Visa and MasterCard. AMEX incurs a 4% processing fee.

PLEASE NOTE: All credit cards from non-Australian banks are processed as overseas transactions, and as such may incur additional currency exchange and other service fees assessed by your credit card provider. Clients not wishing to assume these additional charges should choose the telegraphic transfer option.
PAYMENT OPTIONS
Credit card:
We welcome payments by Visa, Master or AMEX card. A surcharge of 1% applies for Visa and Mastercard, a surcharge of 4% applies for AMEX. Please send us your payment authority via our encrypted form at https://secure.diversiondivetravel.com.au

(NOTE: All credit card payments will be processed in Australian Dollars. Any USD or EURO amount due will be converted in the Australian Dollar amount with the exchange rate of the day at the time of payment. The actual USD/EURO amount charged to your card will be determined by your credit card company and a slight difference may result on your statement. Please be aware that your credit card company might charge a service fee for processing a foreign currency.)


Direct deposit:
If time allows, you can transfer funds directly into one of our trust accounts (due to possible delays of transfers we usually need a minimum of 45 days or more prior to travel). All bank charges need to be paid from your end. Please inform our consultants ahead of time of your payments. We will then provide you with the full bank details as needed.

Australian Dollar Invoices
Bank: Commonwealth Bank
Branch: Smithfield, QLD 4878
Account Name: Diversion Client Travel
SWIFT: CTBAAU2S

US Dollar Invoices
(Please advise us of the name and country of the bank you are sending the money BEFORE initialising your transactions, so your payment can be traced from our end).
Bank name: The Bank of New York Mellon
SWIFT: IRVTUS3N
Address: 1 Wall Street, New York, NY 10286, USA

Euro Invoices
(Please advise us of the name and country of the bank you are sending the money BEFORE initialising your transactions, so your payment can be traced from our end).
Bank name: The Bank of New York Mellon
SWIFT: IRVTDEFX
Address: Friedrich-Ebert-Anlage 49, Messeturm, Frankfurt, Germany
© copyright by Diversion Dive Travel

CURRENCY
Depending on clients' country of origin and/or country to be visited, the invoice will be issued in one of the following currencies: AUD (Australian Dollar), USD (US Dollar) or EUR (Euro).
Credit cards are charged in AUD only. For USD (US Dollar) or Euro invoices the amount charged to the credit card is calculated according to the exchange rate to the AUD on the date of payment.
CANCELLATION
» Dive Cruises, Resorts, Tours and Accommodation

Cancellation 31 days or more before commencement of service:
Full refund less service fee of AU$ 250.00/person. **
Cancellation 30 days or less before commencement of service: No refund. **
After commencement of service: No refund. **

** PLEASE NOTE: Some service providers have more restrictive cancellation procedures than those stated above. Any special terms are listed on your invoice.

» Air tickets
All airlines charge cancellation or change fees after tickets are issued.
Most tickets are non-refundable and non-changeable, unless stated otherwise on your invoice.

RISKS AND WARNINGS
For official information regarding possible dangers at international destinations, contact Smart Traveller website of the Australian government
www.smartraveller.gov.au/ 
(or the equivalent service of your national government).
PASSPORT & VISAS
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visa and other travel document requirements for your trip please let us know.
COMPREHENSIVE TRAVEL INSURANCE
Travel Insurance is an essential consideration to protect yourself against unforeseen circumstances! Divers should also consider additional cover for diving related accidents and evacuations. More information: www.diversiondivetravel.com.au/travelinsurance.html
Privacy Statement
Diversion Dive Travel has created this privacy statement in order to demonstrate our firm commitment to privacy and security: www.diversiondivetravel.com.au/impressum.html
DISCLAIMER
All information on the web catalogue diversiondivetravel.com.au is thoroughly researched and published to the best of our knowledge. However, Diversion Dive Travel does not accept any responsibility for the correctness of this information. Travel itineraries, prices and service descriptions are subject to change at any time at the operators' discretion. Please refer to prices and booking terms outlined in your invoice as the only legally binding text.
Diversion Dive Travel operates as an agent between you (the client) and the service provider.
We sell various travel related products on behalf of diving, transport, accommodation and other wholesale service providers. Diversion Dive Travel's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Diversion Dive Travel. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Diversion Dive Travel.


Revised: July 2015